Need a hand?
A short guide to the places that usually have your answer. If not, our support team is one email away.
Getting started
Learn how the age gate, storage notice and virtual coins work.
Read the guide →Game help
Each game has its own rules panel on the page itself, with a paytable.
Open game library →FAQs
The most common questions about coins, mobile, randomness and more.
Browse FAQs →Responsible play
Australian support resources and advice for keeping play balanced.
See resources →Quick fixes
My coins didn’t save
Check that your browser allows local storage and that you haven’t set it to clear data on close. Your balance lives only on this device and browser.
The age gate keeps reappearing
This usually means your browser is blocking storage or running in private mode. Try a normal window or allow storage for our site.
A game looks broken
Refresh the page first. If it still misbehaves, write to us with your device, browser and a quick description of what happened.
I want to wipe everything
Open the Cookie Policy page for the exact list of keys, or simply clear your browser’s site data for this domain.
Still stuck?
Email support@luckyozplay.com or use our contact form. We reply by email — there are no phone or chat support channels.